FAQ & Travel Tips

Frequently Asked Questions and Travel tips kathmandu

Here we displayed the most Frequently Asked Questions to Retreat Serviced Apartments in Kathmandu by our guests:

Q1) Is the building safe?

The building of Retreat Serviced Apartments is checked and approved by the government of Nepal and ACME consultancy firm as a safe building to live in. In case of any disasters or emergencies, it is good to know that all the apartments in Retreat are furnished with fire extinguishers and that all floors have clear exit lights that lead to the emergency staircases.  For your security we have a 24 hours guard service.  

Q2) Do you have internet connection and do we have to pay?

Retreat Serviced Apartments provide high speed internet access free of charge. Each apartment unit has his own dedicated router on which all your phones, tablets and laptops can enjoy wifi. 

Q3) Is Retreat Serviced Apartment a place where we can celebrate and have a big party?

We strictly do not appreciate guests celebrating party inside our apartment. If found then they will be penalized according to the policy of the organization.

Q4) Do we have to pay our stay in Nepalese currency?

Retreat Serviced Apartments accepts payments in US Dollars, EURO's or Indian Rupees. We also accept most credit cards and you can pay PayPal.

Q5) How far do we have to go for the groceries?

For groceries, you can shop online from the delivery shop Metrotarkari.com which provide varieties for various groceries. Tarkari means vegetable in Nepali, they deliver daily in Retreat Serviced Apartments. Big department stores are Bhat Batteni (also delivers at home, but delivery costs are higher) and Big Mart, the last one is about 15 minutes walk on the way to Thamel. Read our blog for where you can go for halal meat shopping.

Q6) Where can we find the nearest restaurants?

Just on the opposite and next to Retreat Serviced Apartments you find two restaurants that serve french fries, fried rice, momo's burgers, chowmein / noodles etc. There are various luxury dining options in Thamel and if you don't want to cook but want to eat at home, you can order your favorite cuisine from Foodmandu.com; a multi-restaurant food delivery service provider just a phone call away. Read our blog to learn about our favorite restaurants in Kathmandu or where you can eat halal

Q7) Which is the nearest clinic or good hospital?

The nearest international clinic is CIWEC Clinic in Lazimpat (just opposite to British Council). Grande International Hospital in Tokha road, Dhapasi north of Kathmandu is the best hospital offering wide range of medical services. Newly opened Mediciti in Bhaisepati south of Kathmandu is also of international standards. Norvic Hospital is another internationl hospital. You might be suprised about the standards in these private hospitals in such a poor country as Nepal. Medical Tourism is on the rise, and Retreat Serviced Apartments is an ideal place to recover after an operation. Nepal is also a great place to go to a dentist, the Dent Inn is highly recommandable and very affordable compared to western standards.  

Q8) Where can we purchase local SIM cards and are there any service centers nearby?

The first opportunity for a local sim is directly at arrivals on Kathmandu International Airport. Otherwise there are several mobile shops around near Retreat where you can buy a sim, do bring a pasport and pasport size photo's.

Q9) Are there any places to visit nearby and how far are they?

There are many famous places to visit nearby our apartment;

  • Bijeswhori Temple - 2 minutes walk
  • Swayambhunath Stupa – Monkey Temple: 5 minutes walk
  • Kathmandu Durbar Square: 5 minutes’ drive
  • Seto Gumba (White Monastery): 4km far
  • Ichangu Narayan: 3km far

Read more in our blog places to see in Kathmandu.

Q10) How far is the Taxi Stand?

We provide Taxi on call service (at market prices) for your the convenience. Please contact the reception 15 minutes before you want to leave. If you rather arange a taxi yourself you can hold a taxi that drives by in front of the buidling or go to one the taxi stands near Retreat Apartments (about 2 minutes walk). 
You can also use new online taxi services that are available : Eddy Cab & Sarathi

Q11) Do you arrange flight tickets and vehicles for sightseeing?

Yes, we do arrange ticketing and vehicles via our travel partners.

Q12) Do you have an airport drop and pickup services?

Yes, Retreat Serviced Apartments provides airport drop and pickup services as a paid facility, please contact us for the latest rates. 

Q13) Do you have laundry services and what are the other available services?

Yes we provide laundry services for a full overview please visit our services of Retreat page

Q14) Is there any solution for load shedding?

Since autumn 2016 regular loadshedding in Nepal is something from the past. However there are still frequent power outages because of problems with the lines, overloading and other problems. For your convience all deluxe apartments have free 24 hour full power hours back up with a generator. For standard apartments we have 24 hours inverter backup facility (Runs TV, lights a single bulb in each room, and powers a charging bay for laptops and mobiles).

Q15) Do we get discounts on extension?

The longer you stay the less you pay per night. Please contact us for latest discounts. 

Q16) What is the check-in and check-out time?

The check-in time is 2PM and check-out time is 11AM. If your flight or bus to a new destination leaves late then do ask the reception if you can stay longer in your apartment. If your apartment is not booked the next day or we know the next guest comes late we try to be flexible. 

Q17) What are the provided safety and security?

We have 24 hours security guards. CCTV is installed and for the security of your private belongings, there is a safe in each apartment.

Q18) How much do we have to pay as a security deposit?

You have to pay 150 USD (Refundable at the time of check out).

Q19) Do we have telephone in the apartment?

Yes, there is a telephone in the apartment and you can make free local calls direct from your apartment by pressing the digit 9.

Q20) Where is Shopping Centre/Shopping Malls?

2 nice shopping malls are City Centre in Hattisar about 5 km away and Labim Mall in Pulchowk, Lalitpur about 7.5 km away. Durbar Marg is Kathmandu's equivalant of a posh high street. In thamel there are lots of tourist shops. 

Q21) How far is the Airport from Retreat?

The distance of Airport from Retreat is about 7.4 Km only.

Q22) Do you accept Visa Card?

We accept: American Express, JCB, Visa, Master Card, Maestro, Unionpay and SCT.

Q23) Is there elevator inside the building?

Yes, we do have elevator inside the building. It carries 8 person at once. 

Q25) How many story the building has?

Our building is 7 story high, the higher floors have spectacular views

Q26) Can you provide any travel agencies contact number?

Yes, we do have numbers of best Travel Agencies that suggest you with best plan and tariff as being a guest of Retreat. Most travel agencies give us discounts, so please do ask us for any good travels deals in Nepal.

Q27) Do you provide Towels in the bathrooms of the apartment?

 Yes, we do provide both bath towel and hand towels for you. 

Q28) How far is the nearest money exchange or ATMs?

The nearest ATM is about 5 minutes’ walk from Retreat to Swayambhu. If you walk towards Thamel you will get to the first ATM's in about 5 to 10 minutes. Please note that most banks have a maximum of 30,000 npr in one go and will charge you 400 npr service charge each time you withdraw money.


If you have any other queries related to us, please feel free to send an email : info@retreatapartment.com or call us : +977 (01)4274837, +977 9801098941